Merchant Account Services in Canada

MDR’s ARE NEVER WRITTEN IN STONE

So, you have come to a point where you feel you are not getting the best possible deal from your provider.  This feeling has come about as a reaction to some sort of stimulus…..with regards to merchant services, maybe you had received a call or seen a flyer or spoken to another merchant about it.  However it was incepted there is no denying that you are going to call to re negotiate your terms! There are a few tips and things you can do to better your odds of getting what you want.

1. EDUCATION AND INFORMATION –
To get what you want you need to speak with CONFIDENCE.  This can only be obtained through Knowledge which requires Education that comes from Information~  So the more you know about what you want, in specifics, and the better educated you are about your provider’s capabilities in terms of service, the better chance you have of clearly and realistically stating your desired terms going forward. Know your own personal history with the company and draw on that for justification of your request do your research on what you want and know specifically what you are looking to change.  Note to the person you are re negotiating with that you are not trying to take advantage, but rather update your profile to reflect what pricing trends may benefit you.

2. COMPETETIVE OFFER
The good old fashioned competitive offer trick! This requires truth and diligence to be a beneficial point of reference in order for your current provider to take your request seriously.  Seek out quotes from competitors, flyers and basic marketing materials like online ad’s are NOT always what they seem to be, and often insubmissable as a truly competitive quote because we are not seeing the FULL CONTRACT. Be sure to get to the contractual stage of a proposal before using it for competitive edge. Look out for hidden or embedded fee’s and only draw on a competitive offer that is valid and will help you, as it will be scrutinized by your provider for authenticity  if it is truly a better deal and legitimate, your current provider will match or beat it when contested to.  It’s only fair as your request for revision will not cost them more then what they would loose if you are no longer a customer!

3.  CHOSE YOUR BATTLE
Be realistic in your request. Realize that interchange does exist and when it comes to saving money on your processing, it is a give and take relationship with your provider.  Keep your request beneficial to you, but fair to the company as well.  Always have a plan B or alternate request, so that you can be flexible and they will in turn be flexible with you.  These providers can often do very little with regards to visa/mc pricing so try to push and pull on other fee’s and meet your merchant provider half way.  Nothing is free, but it can be fair~

Authenticity in your request and confidence whilst delivering it will help you to come to a more mutual agreement.  It is always best to sign, or receive authentication of said changes from your provider, it is not considered rude at this point to request written documentation of your new terms and svc going forward.